Privacy Policy

1. Introduction

Bhavani Organics (India) Private Limited (“Company”, “we”, “us”, or “our”), having its registered office at 104, Gajanand Industrial Estate, Nearby New Vatva Over Bridge, Near Ambica Tube Mill Compound, Vatva, Ahmedabad, Gujarat, India – 382445, is committed to protecting the privacy of visitors to this website (“Site”). This Privacy Policy describes how we collect, use, disclose, store, and protect personal data when you visit the Site or otherwise interact with us, in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Site.

2. Information We Collect

2.1 Information you provide to us

• Name, company name, designation, email address, and phone number submitted through enquiry, contact, or newsletter forms.
• Details of the products, grades, or industrial solutions you enquire about.
• Any other information you choose to share with us in correspondence, such as via email or WhatsApp.

2.2 Information collected automatically

• Technical data such as IP address, browser type and version, device type, and operating system.
• Usage data such as pages visited, time spent on the Site, referring website, and click activity, collected through cookies and similar tracking technologies.

Please see our Cookie Policy for details of the cookies we use and how you can control them.

We do not knowingly collect any special category or sensitive personal data (such as financial information, health data, or biometric data) through this Site. If you send us such information voluntarily (for example, in an email), we will handle it in accordance with this policy and applicable law.

3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes, based on your consent or our legitimate business interests:

• To respond to enquiries, quotation requests, and correspondence.
• To provide information about our products, manufacturing capabilities, and industrial solutions.
• To operate, maintain, secure, and improve the Site.
• To understand how visitors use the Site through analytics, where enabled.
• To comply with applicable legal, regulatory, and statutory obligations.
• To communicate updates about our products or services, where you have opted in to receive them.

Where processing is based on your consent, you may withdraw that consent at any time, as described in Section 7 below, without affecting the lawfulness of processing carried out before withdrawal.

4. How We Share Your Information

We do not sell or rent your personal data. We may share information with:

• Employees and personnel who need access to respond to your enquiry or provide our services.
• Trusted service providers who host, maintain, or support the Site (for example, hosting and analytics providers), bound by contractual confidentiality obligations.
• Professional advisors, such as legal or accounting firms, where necessary.
• Government authorities, regulators, or law enforcement agencies, where required by applicable law, court order, or legal process.
• A successor entity in connection with a merger, acquisition, or sale of business assets, subject to equivalent confidentiality protections.

5. Data Storage, Security, and Retention

We implement reasonable technical and organisational security practices and procedures, in line with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required to comply with applicable legal, accounting, or reporting obligations, after which it is securely deleted or anonymised.

Where personal data is transferred to service providers located outside India, we take reasonable steps to ensure it continues to receive an equivalent standard of protection, consistent with the DPDP Act.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site and, where you consent, to understand Site usage. You are asked to accept or reject non-essential cookies the first time you visit the Site. You can change your preference at any time from the “Cookie Preferences” link in the footer, or review full details in our Cookie Policy.

7. Your Rights as a Data Principal

Under the DPDP Act, as a “Data Principal” you have the right to:

• Access a summary of the personal data we hold about you and the processing activities relating to it.
• Correction and updating of inaccurate or incomplete personal data.
• Erasure of personal data that is no longer necessary for the purpose it was collected, subject to any legal retention requirements.
• Withdraw consent at any time, where processing is based on consent.
• Grievance redressal, as described in Section 9 below.
• Nominate another individual to exercise these rights on your behalf, in the event of death or incapacity.

To exercise any of these rights, please contact us using the details in Section 10. We will respond within a reasonable time and in accordance with applicable law.

8. Children's Privacy

This Site is intended for business and industrial audiences and is not directed at children. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

9. Grievance Redressal

In accordance with the DPDP Act and the Information Technology Act, 2000, any complaints or grievances relating to the processing of your personal data may be directed to our Grievance Officer at the contact details below. We will acknowledge and address grievances within the timelines prescribed under applicable law.

If you are not satisfied with our response, you may lodge a complaint with the Data Protection Board of India, once constituted and operative, in accordance with the DPDP Act.

10. Contact Us

For any questions about this Privacy Policy or our data practices, please write to us at info@bhavaniorganicsindia.com or at the postal address listed above.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Effective Date” at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

12. Governing Law

This Privacy Policy is governed by the laws of India, and the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over any disputes arising in connection with it.